Every member of Ian Firth Hardware Limited is totally committed to customer satisfaction and share responsibility for delivery of quality products and services, compliance with any relevant legislation and continuous improvement in all areas of the business.
Our quality management system and its maintenance and operation have been established to satisfy the requirements of ISO 9001: 2008 and any relevant legal, regulatory requirements and approved codes of practice.
Our aim is ‘get it right first time’, reduce the number of defects and develop the best products and operational relationships with our external customers and suppliers.
The quality of support, interaction and achievement at every point within our supply chain is highly significant to our success and we value highly the relationship with our suppliers and customers and the benefits this brings to the quality process.
As a measure of our commitment to providing our customers with products produced to consistently high standards, we are pleased to be involved with the following Associations, membership of which enables us to keep at the fore front of technical & legislative developments within the construction industry.